Managed Services in the Cloud

01 - The challenge


The challenge

In order to maximise the benefits of the cloud and have an efficient environment in all aspects, the cloud platform needs to be constantly "tuned", because unlike on-prem environments, this can be done easily and quickly.

We monitor the systems'

  • efficient operation
  • wether the right performance is being used
  • optimal use of costs
  • security
  • availability

And when it becomes apparent that there is sub-optimal operation in one area or another, the necessary changes can be done as quickly, agilely and flexibly as possible.

02 - The solution


The solution

Optimum operation is a priority, especially for systems used in live operation, especially for operational safety and availability. The necessary support can only be provided with the right expertise and availability. TC2 offers 4 different models, each model includes SLA and service specific features for 15 areas of professional competence. A particular advantage of the service is that it also integrates TC2’s managed services (TC2MS) components into the customer’s AWS account, which, as a result of years of development and best practices, make the AWS environment efficient to operate.

Other solutions

24/7 Managed Services

Although operation and support go hand in hand, ensuring the proper and efficient functioning of the system does not require 24/7 service, in contrast to support, whose failure-related tasks - troubleshooting, fault escalation, problem management, disaster prevention - require high availability due to their criticality. And of course, a 24/7 on-call support according to ITIL regulations requires at least 5 qualified support professionals due to the 3 shifts, vacations, and illnesses. And the majority of customers rarely have this number of employees, especially in the field of cloud-based computing, which is still new today but is emerging.

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Migration Acceleration Program

The use of cloud computing and digitalization is a prerequisite for improving the efficiency of business operations, the ability to adapt to market changes, the development of elasticity agility and optimal cost structures.

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SAP systems play a key role in the everyday processes of many companies worldwide. They require special hardware and extremely high availability being business-critical systems. With the introduction of the SAP HANA database and the retirement of SAP support for alternative databases, it will be essential for hundreds of companies to switch platforms in the next 5-10 years. However, this can be a risky project in a traditional environment because of the magnitude of hardware estimation, acquisition, and lifecycle tracking.

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