Support and Operation services
01 - The challenge
01
The challenge
The project never ends with implementation. Operation, system availability, operational support, and ongoing improvements and modifications during operation make the picture complete and the system or application truly usable.
02 - The solution
02
The solution
In order to ensure the operational safety and availability of production systems it is important to develop an appropriate support structure. TC2’s support offerings are available in 4 different models (Basic, Standard, Advanced, Enterprise), each model includes SLAs for 10 professional competency areas and service-specific features. A key benefit of TC2 Operations Support is that it also integrates the so-called TC2MS internal developed managed services components applied to the customer’s AWS account enabling efficient operation of the AWS environment as a result of many years of development and best practices.
It is possible to pre-allocate architect / DevOps resources on a monthly basis for project tasks, support and / or change needs, reporting and AWS account analysis services can also be used based on the guidelines of the AWS well architected framework. Thanks to AWS’s organizational structure and capabilities the customer account can also be organized into the TC2 AWS organization which can lead additional operational benefits, consolidated billing and volume discounts.
Related case studies
Doqsys
DOQSYS required a higher availability and easier to operate environment that flexibly follows needs in terms of both resources and costs.
Vodafone
Vodafone's Hungarian subsidiary wanted to run at least 40% of its IT workflows in the cloud, looking for a strategic partner.
Transcend
Transcend has asked TC2 to develop and operate its existing AWS-based platform.
Jaystack / Bourne Assetbox
Jaystack has sought TC2’s expert help to set up and operate Bourne’s assetbox content provider’s new website.
See our other case studies!
Other solutions
Cloud migrations
The cloud is the engine of today’s innovation, the foundation of the digital transformation. In many cases complex interconnected systems need to be migrated to the cloud which can raise a number of issues. The architecture and life cycle of traditional applications as well as the associated cost models and operational processes in the cloud may require optimization and redesign.
Cloud optimization (DevOps)
With the move to the cloud, the development and maintenance processes and habits also change, and efficiency gains a new meaning. The size and type of companies also determine what efficiency goals arise, and these can be achieved by DevOps, ie a set of infrastructure and application development tasks.
Workshops
In order to make appropriate business and professional decisions regarding the use of the cloud, it is necessary to know in detail the components of the cloud, their relationship with each other, business models, and professional language. At both C-level and technical level, continuous professional training, participation in trainings and obtaining certificates are essential.